Refund policy

LoveNote Studio: Return and Refund Policy
Our 3-Day Guarantee At LoveNote Studio, we want you to be thrilled with your custom AI-generated song. If you experience an issue with your order, you are eligible to request a full refund within 3 days (72 hours) of your purchase. After this 3-day period, all sales are considered final and are no longer eligible for a refund.
Eligibility Because digital products are instantly downloadable and generally non-returnable, we evaluate refund requests under our 3-day policy based on the following criteria:
  • Technical Issues: The digital audio file is corrupted, broken, or fails to download properly.
  • Duplicate Purchases: You accidentally purchased the exact same song generation twice.
  • Faulty Output: The generated song is defective or completely fails to match the specific preferences you selected in our questionnaire.
Alternative Solutions & Revisions We are fully committed to your satisfaction. If the song isn't quite what you envisioned, please let us know! Before issuing a full refund, we are happy to offer alternative solutions such as a free song re-generation or store credit to ensure you get a track you love.
How to Request a Refund To request a refund or a song revision, please contact us at info@lovenotesong.com with your order number and a brief explanation of the issue.
UK and EU Consumer Rights Disclaimer If you are a customer residing in the UK or the European Union, the following legal rights apply to your purchase:
  • 14-Day Cancellation Right: You generally have a legal right to cancel your online purchase and request a refund within 14 days of your order.
  • Digital Content Exception: Because LoveNote Studio provides digital audio content, you forfeit this 14-day cancellation right once you begin downloading or streaming the song.
  • Faulty Digital Content: If the digital content you downloaded is faulty, not of satisfactory quality, or not as described, UK law entitles you to a repair, replacement, a price reduction, or a full refund regardless of the standard cancellation window.
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